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Category: General
How Customer Service Can Help Mitigate Risk for Public Entities
Public sector agencies operate in a challenging, evolving environment in which every interaction can have lasting consequences. While risk management has traditionally focused on policies, compliance and legal frameworks, one of the most underutilized tools in...
Want to Improve Firefighter Recruitment and Retention? Focus on Outcomes!
Instilling pride and setting expectations can entice people to join and stay
Never Hesitate to Wake Up the Paramedics
Court rules no deliberate indifference in overdose death
Gordon Graham Goes ‘Beyond the Stop’ in CHP Documentary Spotlight
Powerful film showcases the profound impact of thoughtful and compassionate law enforcement practices
Top Lexipol Articles for 2023
Thought leadership for first responders, by first responders
Understanding Qualified Immunity & Its Role in Officer Decision Making
How officers make decisions and on what basis is critical
5 Factors for Successful Live Fire Training
Best practices are essential to keeping your members safe in this high-risk training
Clear Policies Can Prevent
Fire Departments from Violating USERRA Protections
Members returning from active-duty military service must be treated like any employee returning from prolonged leave
Making Fire Department Discipline More Effective
Is it time to change your approach to and attitude about discipline?
How President Biden’s Executive Order on Police Reform Affects Agency Policies
The order applies only to federal agencies, but will have an eventual impact at the local level
Residential Fires: Protecting the Vulnerable
Poverty, race and housing contribute to risk of dying or being injured in a fire. What can fire service leaders do?